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Satisfaction
Policy
We want your TOTAL
SATISFACTION. Once we have tailored the clothes according to your
specifications, your measurements, and your APPROVAL, if you are still
not satisfied with your clothes in any way, please send us an e-mail
describing what ever changes you want. Then, you can send your clothes
back to us within 15 days, We shall alter it and send it back to you
at no extra charge.
In the very rare case
of tailoring errors on our part, we shall alter it
and be responsible for sending the clothes back to you
at no extra charge.
If the clothes are
not sent back to us within 15 days
in any case , we are not responsible for the
clothes you purchased from us anymore
Return
We want to give you the
highest quality of service to go with the highest quality tailoring.
As we make all garments to order they are not returnable, but we
strive to ensure your total satisfaction with your purchase.
With
correct measuring our garments should fit correctly first time. For
our Personal Service customers we promise a perfect fit to the
customers total satisfaction, and will make any adjustments they
believe necessary for their total comfort.
We make our suits to the highest standards and pride ourselves on our
quality control procedures, only letting you receive the suit when we
are satisfied it is perfect. In the unlikely event you find a problem
in the construction of your suit then please
contact us
immediately and we will arrange to have the problem corrected at our
expense
as stated in above satisfaction policy.
Delivery
times
Regarding
delivery times, they will usually be
within 11 to 21 days of our receipt of your payment.
Disclaimer
All custom made
orders are based on the measurements, styles, choice of fabrics, and
options the customer provided on the Order Form. All orders will be
made with the sole discretion of our tailors' experience to your
information provided to us. We do not warrant unfit tailoring caused
by inappropriate or incorrect measurement by the customers or
misunderstanding on the part of the customer or incorrect use of
metric units. Our tailors reserve the right to make their sole
judgement on non-specified style or design by the customers and to
make adjustment if necessary. We are committed to provide the fabrics
of your choice; however, availability of fabrics is subject to stock
on hand & vendor availability. You will be notified regarding
out-of-stocks, if any, within 48 hours of order placement. Fabrics
colors shown on this website can have a 5-10% difference depending on
the monitor of the customer, if you are not sure about the color then
you may send us an email for more information.
We are not liable for any loss of data or crash of computer system or
any kind of damages resulting from viewing of our site or interacting
with any part of our web site. Terms and conditions within the web
site can be subject to change without prior notice.
Applicable Law
By visiting Monarch-Garments.com , you agree that the laws of the Jodhpur, India
without regard to principles of conflict of laws, will govern these
Conditions of Use and any dispute of any sort that might arise between
you and Monarch-Garments.com or its affiliates.
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