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Note: This FAQ is provided to assist you in your shopping experience and
we truly hope and believe that it will indeed be a wonderful one. However, no
FAQ is ever perfect. So, if you still have a question, be sure to contact us!
Q.1.What
does custom made mean?
To buy a “custom made” suit is to buy a
suit that has been cut from a piece of cloth to measurements that we
have made by analysing your body shape. We are not customizing a
pre-made suit. Furthermore, the tailor has used his skill, experience
and expertise to imagine the suit on you whilst he makes his notes.
This enables him to adjust any measurements accordingly . Indeed, the
cut, style, color, number of buttons etc are all chosen by you. The
suit is therefore made to your exact specifications, and is completely
unique to you. We are all individuals, after all… why shouldn't our
clothes be individual too?
Q.2.Why
go for custom made or custom tailored suit?
There is nothing like the feel and look of a custom made suit. Our body
shapes vary considerably, and with such limited choice given to us by
the shops the chances of finding a suit that fits properly are
extremely slim, even for a normal-shaped person (whatever that might
mean).
For example, an 'off
the peg' jacket (a jacket from a shop) will come in just 2 options of
size: the chest size (e.g. 38") and the overall size (e.g..
short, regular or long). At Monarch Garments we take 15
measurements: as well as the chest we measure the arms, stomach, neck,
shoulders, front length and a unique 'fitting'
measurement that ensures that the jacket is neatly fitted to flatter
your body. Furthermore, 'off the peg' jackets increase in size 2
inches at a time (38,40,42 etc). That's an enormous 5 centimeters
between each size. A Monarch Garments suit, however, is measured in centimeters
in order to improve the accuracy of our readings.
A beautifully fitting
suit speaks volumes about you; and with prices ranging from 230US$ -
350US$, what reason is there not to go bespoke or custom
made.
Q.3.I'm
a bit hesitant to order custom cloths online, will fit me?
If you are
visiting Monarch-Garments.com
for the first time, either take your own measurements or send us your
best fitting garment. You may start your first order by sending us
your favorite suit; we will send it back to you with your first order
with no extra charge for shipping. If you do take your own
measurements, follow the measuring instructions on our web site
closely. We have a better than 90% chance of fitting you on your first
order. Also once we've received your order, we will validate your
measurements for any obvious errors. If any of your measurement do not
look right, we will e-mail you right away and request that you double
check them
Q.4.What payment method do you use?
Go to our page http://www.monarch-garments.com/payments.asp
read "Online through credit card " .
Q.5.Which shirt go with Nehru suit or
Jodhpuri suit ?
Nehru shirt .You can purchase it at http://www.monarch-garments.com/nehrushirts.asp
Q.6.What payment method should I use if I have no credit card?
Go to our page http://www.monarch-garments.com/payments.asp. Select the currency in which you want to pay for example if you want to pay in US $ then go to your banker and ask him to deposit the amount in account
name IBD KOLKATA with A/C No 574-0-749923-41 at branch
ABN AMRO BANK NV, NORTH AMERICA,
REGIONAL CLEARING CENTRE,
335 MADISON AVENUE,
#NEW YORK NY 100017,
U.S.
AABNUW/Swift No.: ABNAUS33
Telex No: 62734
Fax No: 0012125032870
quoting reference no 1375BKK51011403191.This is our bank and our account no.
If you use this method of payment then you have to pay 35 US$ extra as this much amount is deducted from our account by the bank here at the time of transferring that amount to our account.
Q.7.If I want to send payment by IMO?
This is very costly method but otherwise in that case add 35 US$ more in the total amount of the bill to be paid as this much amount is deducted from our account by the bank here at the time of transferring that amount to our account and also it takes lot of time nearly 1 month from postage date to come in our account.
Q.8.What fabric you are using for Nehru suit?
Well we use terry wool fabric made of 35% merino wool and 65% polyester
. If you want
in some other let us know we will quote you its price.
Q.9.What fabric are you using for Jodhpuri suit and Sherwani?
Well we use terry wool fabric made of 25% merino wool and
75% polyester . If you want
in some other let us know we will quote you its price.
Q.10.What is your delivery time?
Regarding shipment time we can send you in 11days from the receipt of payment in our account otherwise in normal way it takes 21 days to reach at your doorsteps. Charges for shipment will vary.
Q.11.What are the color choices for the embroidery if the suit color I want is different from catalogue suit?
Matching color embroidery thread will be used that will enhance the look of the suit in the same embroidery design you selected. If your color is one of the suit color of our catalogue then see what color combination of embroidery thread we have used for that color suit it will give you some more idea.
Q.12.What to do if I am finding difficulty in measuring myself?
Take a print out of the measurement procedure and take it to a local tailor and then send to
us after filling it online.
Q.13.How do I track my package online?
When your clothes are ready to be send out, we will send a shipping confirmation
e-mail to inform you the tracking no.
Q.14.Can
I get my clothing quicker than 21 days?
Yes
we can do this with no extra charge but for this you have to specify
while ordering. This you can do either by sending email
to us or writing in special section of order form that you need the
order sooner. We can deliver you fastest within 11 to 14 days
any custom made item on our website at your doorsteps.
Q.15. What
currency are your prices in?
All our prices are in US
$. If you
would like to convert the currency from USD to another currency here is a link
to a site that allows you to convert the prices easily. http://www.xe.com/ucc/
Q.16. My
credit card was declined and I know there is enough money in the
account.
This happens occasionally and
does not reflect your "credit status". It is sometimes a
problem with a bank which has safety restrictions in place regarding
foreign online transactions. In our experience, the owner of the
card is not aware of these until it happens. I would check that out
with my bank if I were you. A phone call usually fixes it
Q.17.
How secured is your
online system to cope with online thieves stealing my credit card
details?
If you pay online using your credit card ,credit details will be
processed by CCAVENUE,one of the leaders in e-commerce transactions
technology. They are verisign certified site and use secure socket layer(SSL) technology. Your
card details are never accessible by anyone
as they are handled by the systems.
Safe & Secure Ordering
Protecting your personal information is very
important to us. In our shopping checkout process, we use a Secure
Socket Layering (SSL), the industry-standard encryption technology
that ensures the safety and security of your online order. When the
letters "http" in the url change to "https," the
"s" indicates you are in a secure area employing SSL; your
browser may also give you a pop-up message that you're about to
enter a secure area. In addition, you can identify the secure mode
if you see either a solid key icon or a locked padlock icon at the
lower portion of your browser window.
Security information from CCAVENUE:
Our shopping-cart software runs in Secure Mode on the customer's
browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such
as credit card numbers. While selecting products and adding them to the
Shopping Cart, the customer is in Non-Secure Mode. After he/she presses
the Checkout button, we switch to Secure Mode in order to collect the
billing and shipping information. All modern Web browsers support the
SSL standard, but the customer can choose to checkout using Non-Secure
Mode if necessary.
To know more about CCNOW please visit their website
http://www.ccavenue.com
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